Avoid Infitac at all costs - FMP13 Disaster

Purchased the FMP13 on Jan 28th, unit arrived on Jan 31.

Installed supplied batteries and last about 30 seconds before malfunctioning (turning off) see video here:

https://imgur.com/a/YfYrLm6

Was rough getting ahold of them but finally get an RMA approved on Feb 7th, shipped it back and arrived to them on the 15th. I went to check the tracking number today and they refused my package:

https://www.ups.com/track?track=yes&trackNums=1zr10c210305345434&loc=en_US&requester=ST/trackdetails

What a disgusting experience, please avoid at all costs. I am going to have to initiate a chargeback with my credit card company now.

Oh and I just remembered, I posted a 1 or 2 star review (can't remember) from their review link they sent me about a week ago due to the malfunctioning product. If you go to the product page here: https://infitacusa.com/products/fast-series-fast-mini

You'll see zero bad reviews. Here's the proof of my review left on the 10th that isn't published.

https://imgur.com/GmzQWcG